14,065. Networking and WiFi. Wall Socket. Try plugging the cable you can see into the hub to see if it works. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. It doesn’t look like I can connect to ‘the wall socket’. My Virgin Media App. I can’t find a wall socket anywhere that matches those indicated by virgin. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am - 5346460. The Virgin wall sockets just have one connector at the bottom. I don't work for Virgin Media. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Summary of Contents for Virgin Media Virgin TV V6. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. Account - Cable. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. No virgin media wall socket umerarifkhan11. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Hi , Welcome to our Community Forums and thanks for your post. Directly from Virgin Media, your ISP, the magic of the internet comes into your home through a Virgin Media wall socket. Went outside and there appears to be nothing on the other side (maybe removed). Also there will be an external, often brown, omnibox. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Networking and WiFi. I have the old virgin media wall socket. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Posts. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. Tudor. I was told when purchasing the broadband package that fi. If I couldn't get the proper wall socket, the internet is not going to be set up su. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Connect a cable from the wakk socket to the power supply, then from the power supply to the SKY RF in and then as I described before. I need to book an engineer and can’t find how to do this online, there is also no option to do this over t. . )Options. All the wall. Plug the WiFi Pod into a socket on a wall inside your home and make sure it’s upright. AnthonyRaw1986. We have tried plugging it into the only box we found it would fit but no luck. Second, you'll likely need a manned installation for your VM services. We would like this to be re-located please into our living room on ground floor. and it used the socket you're trying to use, then it's a VM cable feed, and neither aerial nor dish. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. . Virgin Media M125 Fibre Broadband. Hi everyone, I moved to a new flat. It allows your computer to send information along your network. Measuring a compact 230x153x55mm and weighing 1. This video will show you how to install a Virgin Media extension cable. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. on 04-02-2023 11:17. . Stream from Virgin Media. 1 ACCEPTED SOLUTION. that allows the RF and Power on the ONU outside to be on a single socket (rather that running 2 cables in) Reply. 4. If it is a loose cable only, you will need one of these to connect the Quickstart cable. my main box is in the living room but my cable modem is in my bedroom, so i have a cable from the box to my bedroom. however it may be worth checking for cabling outside/inside your home as you may not have a wall box inside, it may just be a coax. You can also identify a split socket looking at the side. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. log into hub3 - 192. Virgin Media Quickstart set up. Can you fit the Cable con 3. You'll have to cut the cable and seal the hole up. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Options. However, I do not have any of the specified wall sockets available. When the outside cable had been done and left with loose cable outside, I drilled the hole myself and fed the cable through. Call the Pre-installation and delivery team on 0800 052 1734. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. You need to go outside and locate the brown or grey omnibox on the wall. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. For a wires-free alternative, you could use a cordless phone setup. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. . on 23-10-2022 13:36. virgin media internal wall box. Or you may be quicker than average! You won’t be involved the whole time. One customer said he has so far waited six weeks to have a 10in (25. Options. Networking and WiFiSame thing happened, and on all the wall phone points. See the attached photo. on 27-01-2023 17:22. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. The connector with the yellow label looks like your VM connection, the other two look like satellite. Go to solution. A photo would be helpful if possible. . 1 Mar 2016. Post some clear photos of the cable(s)/connector(s) inside which come from the brown box. This is where your broadband signal is strongest. . Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Trouble shooter. However the wall socket. Options. Reply. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. on 25-09-2022 15:41. I have tried to contact vm but I don’t have a landline number so they w. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Let us know if there's any further issues. Virgin Phone Switchover. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No outside box - cable through the wall to inside box - very old 20 years ago. Don’t plug the power cable into a plug socket yet. My Virgin Media App. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Recently ordered broadband only and was given the quick install pack, however i believe that the wall socket that is required has been taken off and may need a technician to come and do another one. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. Virgin Mobile. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanks I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Phone line - 5 mins. No, any cables within the house can be touched as much as the householder wants to touch them. Both your fibre cable and Wi-Fi router will be plugged into this. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The V6 is tiny. All the cabling is the property of Virgin Media and must not be touched. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Sorry to hear of the install delay caused by the wall. Kath_F. Internet. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I’ve had a look for the brown box outside the place i just moved in. Mobile Your Account. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Page 8 Connecting 360 Mini box to the Hub Use the new HDMI cable provided Connect the new power supply to connect your 360 Mini box for your 360 Mini box. Save £105. Pop them out and see. on 30-12-2022 13:33. master phone socket. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Hello sophieboulter1. 0 Kudos. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. However, I do not have any of the specified wall sockets available. Hello, I've just recieved our VM hub5 and unable to. on 05-04-2023 09:20. Should’ve checked this before I ordered. " The hub is upstairs as previously said. Mobile Your Account. I need an engineer to come out and take a look at the white box they installed on the inside of my property when they installed my services - it’s come away from my living room wall and is hanging off and it needs to be re attached which I can’t do myself - tried calling but I don’t have the time to sit in the long queues. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. There are 10 types of people: those. 9. Rob. Virgin Mobile. #4. There’s not a virgin media wall socket anywhere I’ve checked. My Virgin Media App. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Teki Screwfix Select. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, BrianLook outside for a brown or grey VM box on the wall and trace the cable to the inside. Entertain me; Broadband Deals. Being connected to the internet is one of the most important modern essentials in 2022, so it’s no surprise that new. Any extension that you create after the main socket is your responsibility. 1 ACCEPTED SOLUTION. If you live in a property that's recently been added to Virgin Media's network and have just booked your installation or thinking about having Virgin Media i. The new ones are just screws, the old style Telewest ones are like star shaped head. Their is Virgin media wall socket. My Virgin Media App. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). If it’s damaged, it could. However, I do not have any of the specified wall sockets available. Basically it sends power back up the TV aerial to power the amplifier up above. The cable could be hidden within, or behind, furniture. Phone. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). If you can get Quickstart, you can choose one of two delivery options. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Reply. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Browse Virgin Media Virgin Media Community. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. I don't see a virgin media wall socket. Networking and WiFi. It is surface clipped usually. The cables from the external box lead to a Bt open reach socket and a blank socket. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Not all properties have a socket, just a cable. . Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Call the Pre installation and delivery team on 0800 052 1734 and explain the situation. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThe steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. I have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. These enter my house via an air brick/vent very close to. In response to Llfamily. A Ti-Vo was installed in one of the upstairs bedrooms. 4. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. 1 [or 192. My previous sky microfilter attached here. Vonage 2nd line. Entertain me; Broadband Deals. VM BB TV Landline. Use a simple coupler to join the VM cable from the wall to the connecting lead to. Options. Reply. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’m sorry to hear of the issues that you’re having with your installation. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). If no joy, try the pre-install team - 0800 0521734. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Room 1 - install a twin RJ45 socket on the inside wall by the router. You can also try tracing where your phone line enters your house from the street and looking on the If you can’t find a master socket with wall near there. In response to goslow. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Wall sockets and no connection. Don’t worry that it is not a threaded plug. 168. QuickStart, set up and connections. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain what needs to be done and book an engineer visit. Damaged Wall socket. Thank you goslow, Kain_W. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsCan't find wall socket in QuickStart, set up and connections Saturday; Hub3 to Hub5 cable issue in Networking and WiFi Thursday; Solid Red Light & Intermittent Wifi in Networking and WiFi Tuesday; Replacement PSU for Super Hub 4 in Networking and WiFi Tuesday; No Virgin Media wall socket in my apartment in QuickStart, set up and. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayWe recently received our router and cables. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. Just make sure you definately don't need it, or won't be needing it again. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn more. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. How about using a 10m RJ11 to RJ11 telephone cable. At least 30Mbps download speeds in every room or £100 one-off credit. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Very Insightful Person. Call the Pre-installation and delivery team on 0800 052 1734. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If I ever want to switch to Virgin Media in the future for Internet and TV, what materials do I need so I can prepare installation around the house?24 Jan 2007. 19 minutes ago. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. on 03-08-2020 18:05. Avoid the bathroom and make sure the Pod isn’t hidden by furniture. Everything is converted to specialised triple screened coaxial cable. I have been given other details for the account such as the account number/area code and. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. to be phone lines. CryptoRobert_P. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. Go to virginmedia. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). can someone contact me about moving a TV point please. Tudor. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Chris. If you really need to take them off, just use a screwdriver to unscrew the screws. Some VM installations do not have an internal wall box, just a trailing lead. 100. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. You need a small spanner to remove this, then push the provided connector over the exposed end. We would like to show you a description here but the site won’t allow us. VM BB TV Landline. . 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. wi-fi. 1 [or 192. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. I have also checked outside and there is no box either on my property or on my boundary wall. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Tudor. Could an engineer be arranged to install please as my account is due to go live today. There are two options for to your TV. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Tudor. Re: No wall socket. Please help. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Mobile Your Account. From the photos I am assuming there is a Virgin Media service on your building but you are missing a VM cable or socket inside the property. Preparing for Landline changeover to fibre. To get the cable removed or reburied, I'll need to get. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Tried the virtual assistant but it didn’t prove helpful. I will. ahhh the rubbish that is CS - you could try this. These are designed to push over the screw thread on the socket. Sorry to here you are having to wait a bit longer to get the services installed. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. (I did this video to help/guide new engineer as I did not find any for my self when I started. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Tudor. The cable could be hidden within, or behind, furniture. Hi there I moved house with my family and we wanted to move to Virgin Media. Hi all, I just joined Virgin Media and I am lucky enough to be in a house that had coaxial wall sockets installed already. 1. Superfast Fibre Plus I am in rented accommo. QuickStart, set up and connections. 100. Try that and see if you can connect. Browse Virgin Media Virgin Media Community. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The cable going in will be a double “shotgun barrel” type cable. The coax cable from the study can be used for the other 360 box in the kitchen. on 01-12-2022 18:48. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Please help as I need the. . If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Jan 14, 2022. Virgin will not remove them. log into hub3 - 192. We have the quickstart pack but sadly cannot get broadband set up and working. A network adapter – you’ll need this for every computer you want to connect. Explain what needs to be done and book an engineer visit. But I have no Virgin Media Wall socket in my house. Tuning in. dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' -- dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre. Just joined Virgin awaiting for the delivery of the set up. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. The closest I could find was this, which. A non-split socket will have the sockets and screws in the middle. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. 168. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. Adduxi. Tried looking but can't see a way to book an engineer for this? Thanks. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. No inside box (current house) just an outside box with single cable into the house and a splitter for the modem / Tivo box 3. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. The openreach socket can take a landline cable or an ethernet cable. Entertain me; Broadband Deals. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Alternatives to Super Hub 2. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Account - Mobile. no virgin media wall socket on 01-12-2022 10:05. the 2 wires end up inside the wall, I cannot see further where it is leading to. We would like to show you a description here but the site won’t allow us. Project Lightning is Virgin Media’s latest expansion of their network,. Options. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. on 15-02-2022 10:03. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdaySolved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Hi, I got the option to self install, I got the package fine but when I have went to install I have realised that the 2 virgin media wall sockets have had all the wires inside them ripped out. Customer since 1993. Search ISP News. Account - Mobile. plug that extended cable into the. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. Can see - 5322120. cable from wall. If possible, I would like to get rid of this rather ugly white. They can arrange for an engineer to come to the property to complete the installation. Installing and configuring your kitYou can contact the faults team to arrange this, c all 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) but best to call between 8am and 10am to avoid call queues, or late afternoon around tea time. Don't touch it. Finally, they'll complete the setup to make sure it's all working. Hi. I am happy to help with this. Back a step. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Paul_DN. New Install Assistance. In response to robertdwhite. There should then be. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Welcome to the community and thanks for taking the time to post here on the forums. Plug the cordless base.